After Sale Service
MedicTec is committed to providing you with a medical-grade service experience.
7 Days
Replacement Guarantee
Returns or exchanges accepted within 7 days of delivery, provided the product is in resalable condition.
12 Months
One-Year Warranty
Free repairs for non-human-caused damage.
Lifetime
Technical Support
Complimentary lifetime software upgrades, health data consultation, and usage guidance.
Customer Care
A comprehensive service system to safeguard every health monitoring session.
Software Support
App feature updates
Health report interpretation
Cloud data backup
Usage Training
Video tutorial library
Dedicated user support
Product usage guidance
Health Consultation
Health data trend analysis
Abnormal indicator alerts
Professional ECG report interpretation
FAQs
Find the answers you need—fast.
Is the MedicTec Ma002 Head Massager really effective?
Yes. It combines microcurrent physical soothing with 650nm optical daily scalp care in one device—delivering both "head relaxation" and "daily scalp care." It is suitable for people with poor rest, difficulty falling asleep, light and easily interrupted sleep, excessive hair shedding, or fine, soft hair. It can be used at home, in the office, or outdoors, and its wireless design enhances portability. However, it must not be used by individuals with implanted electronic devices such as pacemakers, pregnant women, or people with epilepsy.
Is there after-sales support for the head massager Ma002?
Yes. We offer comprehensive after-sales support, including a 7-day no-reason return and exchange policy (provided the product remains in resalable condition), a 1-year warranty, and free repairs for non-human-caused damage. Our dedicated after-sales team is also available online to answer your questions. Should you encounter any issues upon receiving the product—such as operational questions or quality concerns—please contact our customer service at any time, and we will resolve them for you as quickly as possible.
Can the scalp massager be used every day?
Yes, it can be used once daily for 15–30 minutes. This is a scientifically reasonable routine with no burden for long-term use, and it will not cause harm to the body. For best results, we recommend using it consistently every day.
Contact Information
Contact : Mr. Terry
Email: support.us@medictec.net
Online Service
