Privacy Policy

Effective Date: September 20, 2026

This Privacy Policy applies to the mobile applications, websites, and related services (collectively, the "Services") developed and operated by MedicTec ("we," "us," or "our"). This Policy is designed to comply with United States federal law and California state law.

Notice to California Residents: This Policy contains specific disclosures required under the California Consumer Privacy Act (CCPA) and the California Online Privacy Protection Act (CalOPPA). Please review the relevant sections carefully.

1. Information We Collect

1.1 Information You Provide

Name, email address, and phone number;

Account registration and login information;

Order, payment, and shipping information;

Account registration and login information;

Content you submit through customer service, surveys, or email.

1.2 Information Collected Automatically

Device information (device model, operating system version, unique device identifiers);

Network information (IP address, network type);

Log information (pages visited, visit time, duration, crash records);

App usage data (feature usage frequency, operation records).

1.3 Information We Do Not Actively Collect

We do not actively collect biometric information (such as fingerprints, facial templates, or voiceprints), precise geolocation, contacts, or photo album contents, unless you explicitly authorize it and it is necessary to provide a specific feature.

2. How We Use Information

We collect information for the following purposes:

To provide, maintain, and improve the Services;

To process orders, payments, and after-sales requests;

To respond to your inquiries, complaints, and customer service requests;

To personalize content and product recommendations;

For security protection, fraud detection, and risk control;

To comply with laws, regulations, and regulatory requirements;

For other purposes with your consent.

We will not use your personal information for purposes unrelated to those described above.

3. Sharing and Disclosure of Information

We do not sell your personal information. We share information only in the following circumstances:

3.1 Service Providers

To operate the Services, we may share necessary information with trusted service providers (such as payment, logistics, cloud storage, and customer service systems). Under the CCPA, these entities act as "service providers" and may only process information in accordance with our instructions and may not use it for their own purposes.

3.2 Legal Requirements

We may disclose information in the following circumstances:

To comply with laws, regulations, judicial, or administrative requirements;

To protect the rights, property, and safety of us, our users, or the public;

To investigate fraud, security incidents, or illegal activities.

3.3 Business Changes

In the event of a merger, acquisition, or asset transfer, your information may be transferred as an asset. We will require the successor to remain bound by this Privacy Policy.

3.4 Anonymized Information

Data that has been anonymized and cannot identify an individual may be used for statistical analysis, marketing, or advertising purposes.

4. Cookies and Similar Technologies

We may use cookies, pixel tags, SDKs, and similar technologies to:

Remember your preferences and login status;

Analyze traffic and usage behavior;

Provide personalized content and advertising;

Protect account and transaction security.

Regarding Global Privacy Control (GPC) Signals: In accordance with the 2025 CCPA regulations, when a browser or extension sends a GPC opt-out preference signal, we recognize it as a valid "opt-out of sale/sharing" request and display a confirmation on the website that the opt-out request has been honored.

You may manage or disable cookies through your browser or device settings. Disabling cookies may affect the normal functioning of certain features.

We may integrate third-party analytics or advertising services (such as Google Analytics, Google AdSense), and their data processing is governed by their respective privacy policies.

5. Storage and Protection of Information

5.1 Retention Period

We retain your personal information only for as long as necessary to fulfill the purposes described in this Policy, unless otherwise required by law. Under the CCPA, if you submit a deletion request, we will delete your information after verifying your identity, except in cases of legal exceptions (such as completing a transaction, security protection, or legal obligations).

5.2 Security Measures

We adopt reasonable technical and organizational measures (such as encryption, access control, and security audits) to protect your information. Please note, however, that no method of internet transmission or storage can guarantee absolute security.

6. Rights Specific to California Residents (CCPA/CPRA)

Under the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA), California residents have the following rights:

6.1 Right to Know

You have the right to request that we disclose:

The categories of personal information we have collected about you;

The business purposes for collecting or selling the personal information;

The categories of third parties to whom we disclose personal information.

In accordance with the 2025 CCPA regulations, if we retain your personal information for more than 12 months, you have the right to request disclosure of personal information collected before that period (from January 1, 2022).

6.2 Right to Delete

You have the right to request that we delete personal information we have collected from you. We will direct our service providers and contractors to cooperate with deletion requests.

6.3 Right to Correct

You have the right to request that we correct inaccurate personal information.

6.4 Right to Opt-Out

You have the right to opt out of the "sale" or "sharing" of personal information. We do not sell your personal information. If such activity occurs in the future, we will provide a clear opt-out mechanism.

6.5 Right to Limit Use of Sensitive Personal Information

You have the right to direct us to use sensitive personal information only for limited purposes, such as providing the services you requested.

6.6 Right to Non-Discrimination

We will not discriminate against you for exercising the above rights, including denying services or charging different prices.

You may submit requests through the following channels:

Email: support.us@medictec.net

In accordance with the CCPA, we will respond to your request within 45 calendar days. If more time is needed, we will notify you separately, with an extension of up to 45 additional days (90 days total).

Before responding to your request, we may need to verify your identity. Information required for verification will be used solely for this purpose and not for any other use.

7. Children's Privacy (COPPA Compliance)

The Services are not designed for children under the age of 13, and we do not actively collect personal information from children.

If you are a parent or guardian and discover that a child has provided personal information to us without consent, please contact us promptly, and we will delete it.

In accordance with the Children's Online Privacy Protection Act (COPPA) and its 2025 amendments:

If we learn that we have collected personal information from a child under 13, we will take reasonable measures to delete it as soon as possible;

We do not use children's personal information for targeted advertising;

We do not disclose children's personal information to third parties for marketing purposes.

If you are a minor, please read this Policy with a parent or guardian and use the Services only with their consent.

8. Third-Party Links and Services

The Services may contain links to third-party websites, applications, or services. We are not responsible for the privacy practices or content of third parties, and we recommend that you review their privacy policies before use.

9. Policy Updates

We may update this Privacy Policy from time to time. The updated version will be posted on this page with a new effective date.

For material changes, we will notify you through in-site notifications, pop-ups, or email. Continued use of the Services constitutes your acceptance of the updated Policy.

In accordance with the CCPA, we will review and update this Privacy Policy at least every 12 months.

10. Governing Law and Dispute Resolution

This Privacy Policy shall be governed by and construed in accordance with the laws of the United States and the State of California (without regard to conflict of law rules).

Any disputes arising from this Policy shall first be resolved through friendly negotiation; if negotiation fails, they may be submitted to a court of competent jurisdiction.

11. Disclaimer

The Services are provided on an "as is" and "as available" basis. To the maximum extent permitted by law, we shall not be liable for indirect, incidental, or consequential damages arising from the use or inability to use the Services.

We reserve the right to modify, suspend, or terminate all or part of the Services at any time.

12. Contact Us

If you have any questions, comments, or requests regarding this Privacy Policy, please contact us at:

Email: support.us@medictec.net

Service Hours: Monday to Friday, 9:00 AM – 6:00 PM (EST)

We will process your request within a reasonable timeframe. For California residents' rights requests, we will respond within 45 days.