Returns & Refunds Policy

We stand by our products and offer a 30-day money-back guarantee.If you are not fully happy with the goods you have received, you can return them to us within 30 days of receiving your order.

To be eligible for returns:
Products must be undamaged.
Products must be unused.

How do I return my items?
You have up to 30 days to start your return from the moment you receive the item. Please include the original packaging with your return.

PLEASE NOTE
We offer free returns in the following situations:

Logistics abnormality: No updates for more than 15 days.

The product has major defects or quality problems.
For other return claims, the customer will cover the return shipping cost.

FOLLOW THESE STEPS TO REGISTER YOUR RETURN
You can send the following information to our support email at
support.us@medictec.net

Your name

Order number

Site photo of the product

Reason for return

Our customer service team will review your information after receiving it.

We will verify the information with you as soon as possible and refund the goods within 48 hours of receiving the information.

Received a faulty item?
We're sorry to hear you have received a faulty item. We will be able to facilitate a free return for you if this is needed, regardless of your location. So that we are able to assist you in the best way possible, please contact our support team through support.us@medictec.net with the following info:

Your name

Order number

Your name

Product photos

Describe the problem that occurred with the product.