Shipping Policy

Free Shipping on ALL Orders

How long does delivery take?
3–12 business days. (Note: This depends on the delivery address.)

Where does MedicTec ship to?
The United States. (Note: Except some remote areas.)

How will my delivery be shipped?
After you have successfully placed your order, your order will be confirmed within 48 hours and you will receive an email with information regarding the details of your order.Your order will be shipped within 3 business days after the order is confirmed. Currently, we only dispatch from our warehouses from Monday to Friday.

If my order is delayed, what are my options?
If we are unable to ship your order within the time stated above, we will notify you promptly and offer you the choice of either accepting a revised shipping date or canceling your order for a full refund.

I ordered more than one item. Will they all be delivered at the same time?
We try to make sure all your items reach you at the same time. Sometimes our products are not always sent together since different shipping options can be used, depending on the product. Once an item has been shipped, you will receive a shipment notification email.

Can I change the delivery address of my package after it has been shipped out?
Unfortunately, we cannot change the shipment once the product is in transit. However, you may cancel your order for a full refund within 60 minutes of placing it. After 60 minutes, the order may have entered processing. If you need to correct the address, please contact us as soon as possible; we will make reasonable efforts to assist, though we cannot guarantee changes can be made once processing has begun.

Notes:
If you cancel your order before it has shipped, you will receive a full refund. No cancellation or restocking fees will be deducted.

If the wrong address is provided by the customer and leads to the package being lost or unrecoverable, MedicTec will not replace the order or issue a refund. Customers are responsible for providing accurate delivery information. We encourage you to double-check your address before submitting your order.

If you have any questions, please contact our support team at support.us@medictec.net.